First question from a prospect. Why should I use you? In my mind I'm thinking, I don't know if you should. Here's the truth. I don't know...

There's always posts on Linkedin where people sharing their frustration about receiving a sales message from a new LinkedIn contact...

There are two camps when it comes to a CRM. Mine and Dave Bromley's. Camp A (Dave's): They fear it because the CRM creates a perception...

A question I am asked all the time is, Neil, can you transform my sales team with your training? Here's the truth about bringing in a...

After leaving the RAF Police 24 years ago, I became a salesperson. All my RAF colleagues and friends had gone into civilian policing, but...

At Deliberately Different we deliver regular sales training with clients including some of the largest and wealthiest companies in the...

Before you start selling it’s important to know and understand what great customer service looks like. That begins with knowing your...

1. Commit to quality service Everyone in your business company needs to be devoted to creating a positive experience for the customer. 2....

There are a number of routes to potential customers but if you truly want the fastest way to grow your sales pipeline quickly the only...

The definition of a plan is a written account of intended future course of action aimed at achieving specific goals or objectives within...

Performance has captivated my attention seriously in one guise or another for over thirty years. All humans have some form of a...

Here’s a scary thought. You might be de-skilling your staff without even realizing it. It occurs when managers retain tasks and functions...

Some people are imprisoned by over-thinking and that adds to worry and stress. This counterproductive mental process, if unchecked, can...

The three main areas of the internal conversation, which prevent improvement or stop performance are interrelated, but not necessarily...