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Jun 26
1 min

How do you react when your new prospect launches in with, why you?

First question from a prospect. Why should I use you? In my mind I'm thinking, I don't know if you should. Here's the truth. I don't know...

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Neil O'Connor

Jun 10
1 min

Does an immediate sales message on LinkedIn wind you up?

There's always posts on Linkedin where people sharing their frustration about receiving a sales message from a new LinkedIn contact withi...

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Deliberately Different

May 31
1 min

Scared Of Your CRM, Or Embracing It!

There are two camps when it comes to a CRM. Mine and Dave Bromley's. Camp A (Dave's): They fear it because the CRM creates a perception ...

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Deliberately Different

May 27
1 min

The truth about sales training

A question I am asked all the time is, Neil, can you transform my sales team with your training? Here's the truth about bringing in a sal...

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Deliberately Different

May 27
2 min

Stop Trying to Sell and start helping people

After leaving the RAF Police 24 years ago, I became a salesperson. All my RAF colleagues and friends had gone into civilian policing, but...

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Deliberately Different

May 27
1 min

Who are the salespeople in your business?

At Deliberately Different we deliver regular sales training with clients including some of the largest and wealthiest companies in the UK...

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Deliberately Different

May 27
1 min

Customer Service

Before you start selling it’s important to know and understand what great customer service looks like. That begins with knowing your cust...

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Deliberately Different

May 27
2 min

The golden rules of customer service

1. Commit to quality service Everyone in your business company needs to be devoted to creating a positive experience for the customer. 2....

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Deliberately Different

May 27
2 min

Cold Calling

There are a number of routes to potential customers but if you truly want the fastest way to grow your sales pipeline quickly the only an...

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Deliberately Different

May 27
3 min

Business Planning - What is a plan?

The definition of a plan is a written account of intended future course of action aimed at achieving specific goals or objectives within ...

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Deliberately Different

May 27
6 min

Improving Performance- Are you Making it or Faking it?

Performance has captivated my attention seriously in one guise or another for over thirty years. All humans have some form of a competiti...

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Deliberately Different

May 27
1 min

Is Executive Droop or Bad Practice Harming YourPerformance?

Here’s a scary thought. You might be de-skilling your staff without even realizing it. It occurs when managers retain tasks and functions...

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Deliberately Different

May 27
4 min

Imprisoned By Over-thinking, Stress and Worry- You Can Escape!!

Some people are imprisoned by over-thinking and that adds to worry and stress. This counterproductive mental process, if unchecked, can h...

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Deliberately Different

May 27
4 min

Blockages to Performance - What Stops You Getting Better?

The three main areas of the internal conversation, which prevent improvement or stop performance are interrelated, but not necessarily co...

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